Refund policy

Returns & Refunds

At VELNIVO™, we want you to be satisfied with your purchase. If you experience an issue with your order, please contact us within 30 days of delivery to request assistance.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. Proof of purchase may also be required.

Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible. Please include your order number and photos or videos showing the issue so we can evaluate it and provide an appropriate resolution.

Returns
Returns must be approved before being sent. Please do not send a product back to the address shown on the original shipping package. Once your return request is approved, we will provide instructions on how and where to send your return.

Customers may be responsible for return shipping costs for returns that are not the result of a damaged, defective, or incorrect item.

Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible. We cannot guarantee cancellations or changes once an order has entered processing or has shipped.

Contact Us
For questions regarding returns or refunds, please contact us through our Contact page.