Shipping policy

Shipping Policy

Order Processing
Orders are typically processed within 1–3 business days. Once your order has shipped, you will receive tracking information when available.

Estimated Delivery
Orders typically arrive within 8–15 business days after processing. Delivery times are estimates and may vary due to carrier delays, holidays, weather, customs, or other circumstances outside our control.

Shipping Costs
VELNIVO™ currently offers free standard shipping on eligible U.S. orders.

Tracking
Once tracking information becomes available, it will be sent to the email address provided during checkout. Please allow time for tracking information to update after shipment.

Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Lost or Damaged Orders
If your order arrives damaged or you experience an issue with delivery, please contact us at valadez6545@gmail.comwith your order number and details of the issue.